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Welcome to MECCA, where you can find the best of the best in global beauty.
MECCA Brands Pty Ltd (MECCA, we, us or
our) provides the MECCA websites including the Australian website at
www.mecca.com.au and the New Zealand website at www.meccabeauty.co.nz and the MECCA app (collectively, the
other terms and conditions and policies that you may find on
Sites (such as our Returns & Exchanges
Policy) and any applicable laws or regulations (collectively, Terms)
your use of, and access to, the Sites, our related websites and social media channels, and the products and
provided therein, regardless of your means of access.
We encourage you to read the Terms, and consult our Help section if you have any particular
questions in relation to
the Terms or the Sites. By accessing or using the Sites, you acknowledge that you have read, understood, and
to the Terms.
If you access and use any part of the Sites on someone else's behalf, you represent that you have
the authority to
do so, and accept the Terms, on their behalf. To the extent you do not have such authority, you agree to be
the Terms and to accept liability for any harm or loss caused by any wrongful use of the Sites or Content
from such access or use.
The Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive
jurisdiction of the courts exercising jurisdiction in Victoria, Australia.
We may modify or remove any part of these Terms, or content of the Sites, at any time without
notice. Any changes are effective immediately upon posting to, or removal from, the Sites. Your continued use of
the Sites thereafter constitutes your acceptance of any changes to the Sites or Terms. If you do not agree to
any change, then you must immediately stop using the Sites.
You should read the Terms before placing an order online and check back often for any changes.
Any changes made after you have placed an order will not affect that order, unless we are required to make the
change by law.
We do not promise to continue to offer or maintain the Sites. We may, at any time and without
prior notice to you, withdraw the Sites from use and terminate any or all of the rights granted by the Terms.
Currently, you may only place an order or make an online booking via the MECCA websites at www.mecca.com.au or www.meccabeauty.co.nz. If you use the MECCA App to browse our
and services, you will be redirected to www.mecca.com.au to place your order or make your booking.
To place an order or make a booking, you must:
meet the eligibility criteria (see below); and
provide your personal and payment details, including your full name, phone number, e-mail
address and any other requested information. By providing these details, you represent and warrant that
they are valid and correct and that you are the person specified in the ‘Billing information’ section.
You will meet the elibility criteria if:
you hold a valid credit or debit card issued by a bank that is acceptable to MECCA or you
hold another means of payment that is acceptable to MECCA, such as a valid Paypal or Afterpay account
(Alternative Payment Method);
you have authorised MECCA to process 1 or more charges on your credit or debit card or
Alternative Payment Method in an amount equivalent to the total purchase price for the goods or services
that are the subject of the order.
We reserve the right to only accept orders or bookings from those aged over 18 or 21, as
legislated by the relevant state or territory of residence.
We may use your personal information (eg your personal and payment details) for the purpose of
performing credit checks. Where necessary, we may transmit or obtain information or updated information about
you (including your card number) to or from third parties for the purposes of authenticating your identity,
validating your card, obtaining an initial credit card authorisation and / or authorising individual purchase
for further information about how we use your personal information.
When you place an order or make a booking via the Sites, you make an offer to purchase the
selected goods or services from us in accordance with these Terms. Unless you cancel your order or booking, your
offer is accepted, and the contract for the supply of the goods or services completed, when:
in the case of goods, an email is sent from us (or our authorised agent) confirming that
the goods have been dispatched and handed over to the designated carrier; or
in the case of services, we commence providing the services to you in accordance with the
For the avoidance of doubt, your offer has not been accepted when:
you add 1 or more items to your cart; and / or
following the placement of your order or booking, you receive an email acknowledging
details of your order or booking. This email is only intended to confirm that we have received notice
of, but not accepted, your order or booking.
The contract for the supply of goods or services (as the context permits) is completed in
Victoria, Australia. Please note that some services may only be available at selected MECCA stores.
We reserve the right to:
reject your offer at any time at our discretion, including in the event that we are
unable to obtain authorisation for payment, the goods or services are unavailable or that you do not
meet the eligibility criteria set out, or otherwise contemplated, in the Terms;
refuse to provide services to you and retain your full prepayment amount in the event
that you are more than 20 minutes late to a service booking; and
restrict or limit the quantity of particular goods being shipped to any one customer or
MECCA Beauty Loop is our customer rewards program. You may hold, or register, a MECCA Beauty Loop
member account also known as a ‘My MECCA Account’ (Beauty Loop Account), in accordance with the
Loop terms and conditions. You may be restricted from using or accessing some parts of the Sites,
parts of the MECCA App, if you do not hold or register, and log in to, your Beauty Loop Account.
You agree you are responsible for:
maintaining the confidentiality of your Beauty Loop Account details, including any
username and password;
restricting third party access to your Beauty Loop Account via your devices;
providing and maintaining current, accurate, complete and truthful information in
connection with your Beauty Loop Account, including all Beauty Loop Account details; and
all activities that occur under your Beauty Loop Account.
We reserve the right to terminate, suspend or block your access to the Sites or your Beauty Loop
Account without prior notice for any reason, including if you breach the Terms or if we decide that it would be
in our best interests to do so.
If you place an order via the Sites as a guest, the transaction will not contribute to your
Beauty Loop spend and cannot be retroactively amended.
Prices are inclusive of GST and are displayed in:
Australian Dollars (AUD) on our Australian Sites; and
New Zealand Dollars (NZD) on our New Zealand Sites.
Prices are subject to change, effective immediately upon posting to the Site(s) or other form of
Shipping of orders is governed by our Shipping
By placing an order or making a booking with us, you agree to use the products or services only
for their intended purpose. If you use the products or services for any other purpose, you will assume full
responsibility for any loss or damage arising out of such use.
In this document:
Content means any materials or content that contribute to the existence and the ‘look and
feel’ of the Sites, including information, graphics, headers, icons, images, logos, names, sounds,
music, video, audio, text, software, HTML and code; and
Intellectual Property Rights includes patents, rights to inventions, copyright, trade
marks, trade names and domain names, rights in goodwill, rights in confidential information and any
other intellectual property rights, whether registered or unregistered and including all applications
for, and renewals or extensions of, such rights and all similar rights which subsist now or in future
anywhere in the world.
The Sites, Content and all Intellectual Property Rights comprised in the Sites and Content are
owned by MECCA, or in some cases, our affiliates, partners or licensors. The Intellectual Property Rights may be
protected by Australian and international laws.
You are not granted any rights, including any Intellectual Property Rights, in relation to, or
permitted to use, any part of the Content or Sites, other than as expressly authorised by us, our third party
licensors or applicable laws, such as the Copyright Act 1968 (Cth).
Any unauthorised publication, reproduction, exploitation distribution, duplication, copying,
including to another server or location, sale, access, modification or use of any part of the Sites or Content
is prohibited. Without limiting the foregoing, you are permitted to make 1 copy of the Content for your personal
MECCA makes no representations or warranties about whether your use of the Sites or Content will,
or will not, infringe any Intellectual Property Rights, including those of MECCA or any third party.
We grant you a limited, revocable, and non-exclusive licence to access the Sites for your
personal use. This limited licence does not permit, and you are, therefore, restricted from:
framing or utilising framing techniques to enclose the whole or any part of the Sites;
publishing, distributing, transmitting, selling, licensing or downloading the whole or
any part of the Sites or Content (except caching or as necessary to view the Sites);
making any use of the Sites or Content other than for personal use;
modifying, reverse engineering or creating any derivative works based upon the Sites or
collecting account information for the benefit of yourself or another party;
using any meta tags or any other "hidden text" utilizing any Content; or
using software robots, spiders, crawlers, or similar data gathering and extraction tools,
or taking any other action that may impose an unreasonable burden or load on our infrastructure.
You must retain, without modification, all proprietary notices on the Sites or affixed to or
contained in the Sites. Any powers (if any) conferred on you by section 26 of the Trade Marks Act 1995 (Cth) are
Any unauthorized use by you of the Sites or Content automatically terminates the limited licence
set forth in this section without prejudice to any other right or remedy available to MECCA under applicable
laws or the Terms.
We attempt to provide accurate information on the Sites. However, the information contained on
the Sites is of a general nature only and does not constitute or replace professional advice for individual or
specific conditions and, to the extent permitted by applicable law:
we do not warrant that information contained on the Sites or in the Content, including
any product or service descriptions, colours, ingredients is accurate, complete, reliable, current, or
MECCA takes no responsibility for any loss, damage, injury or death arising from any use
of the information contained on the Sites or in the Content; and
the Sites are presented ’as is’ and we make no representations or warranties of any kind
whatsoever, express or implied, in connection with the Terms or the Sites, including but not limited to
warranties of merchantability, non-infringement or fitness for a particular purpose.
MECCA does not promise that any part of the Sites or Content is error-free or that the Sites, the
Content or the server that makes it available are free of viruses or other harmful components. We always
recommend that all users of the internet ensure they have up to date virus checking software installed.
Nothing in the Terms excludes, restricts or modifies any rights or remedies under Schedule 2 of
the Competition and Consumer Act 2010 (Cth) that cannot be excluded, restricted or modified Subject to the
preceding sentence, and to the fullest extent permitted by applicable law, our liability under the Terms will be
limited, at our option:
in the case of services, to (a)re-supplying those services; or (b) paying the cost of
having the services re-supplied; and
in the case of goods, to (a) replacing the goods or supplying equivalent goods; (b)
repairing the goods; (c) paying the cost of replacing the goods or of acquiring equivalent goods; or (d)
paying the cost of having the goods repaired.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or
liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a)
interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery,
misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or
malfunctions which may occur in connection with your use of the Sites, including clicking any hyperlink to or
from a third party website; (e) any inaccuracies or omissions in the Sites or Content; or (f) events beyond our
Further, to the fullest extent permitted by applicable law, we will not be liable for any
indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of
revenue loss of data, loss of goodwill, arising out of or related to the Sites or its Content, or your use (or
non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or
otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum
aggregate liability exceed AUD$ 100.
You indemnify us against any action, liability, claim, loss, damage, proceeding, expense
(including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related
your breach or non-observance of any term of the Terms;
any breach or inaccuracy in any of your representations or warranties; or
your use of the Sites or Content.
The Sites (and any goods or services purchased on or via the Sites) is for your personal,
non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish,
license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products
or services contained within, on or via the Sites. You may not use the Sites (and any goods or services
purchased on or via the Sites), or any of its Content, to further any commercial purpose, including, without
limitation, any commercial activity, sales or offering for sale, advertising or advertising revenue generation
activity on your own website, auction sites, group buying sites social media sites or otherwise.
If you upload or otherwise provide any information or content (User Content) in
the course of accessing or using the Sites, you:
agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free,
sub-licensable right to exercise and use the User Content (and all intellectual property rights
contained therein), including in all media now known or not currently known;
consent to us infringing any moral rights or similar rights you may have or may acquire
in the future in that User Content; and
agree that such User Content will be available to us to use in any manner, subject to
applicable laws, including privacy laws.
You agree that you will not upload or otherwise provide any User Content that:
is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate,
harmful, hateful, abusive, tortious, obscene, invasive of another's privacy, sexist, racist, violent,
infringes the intellectual or other proprietary interests of third parties;
contains spam, chain letters, pyramid and other such selling and marketing schemes,
computer viruses, computer code, files or programs or other harmful components that are designed to
interrupt, destroy, change or limit the functionality of the Sites or any other computer software,
hardware or other electronic equipment, information which in any way impinges on another user's use or
enjoyment of the Sites or otherwise breaches or encourages other users to breach the Terms;
violates any law, statute or regulation;
forges information to disguise the origin of any User Content; or
encourages or incites any other person to engage in any of the above behaviour.
We may include hyperlinks on the Sites to other websites, platforms or resources operated by
third parties (Third Party Sites). MECCA is not responsible for the content or accuracy of any
Third Party Sites
linked to or from the Sites, nor are we responsible for the availability of Third Party Sites, and we do not
endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of
any Third Party Sites, including any offerings, advertising, products or other materials or services on or
available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused
by, or in connection with, the use of or reliance on any such content, goods or services available on such
external websites or resources.
You should make your own reasonable enquires regarding the content of Third Party Sites. Your
linking to or from the Third Party Sites is at your own risk. You should carefully review the terms and
conditions and privacy policies of all Third Party Sites that you visit. Reference to any product, service or
other information by trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement,
sponsorship or recommendation thereof by MECCA.
If, in our reasonable opinion, you breach any provision of the Terms we may immediately issue a
warning, temporarily suspend or permanently prevent your access to all or any part of the Sites. In any event,
we may terminate the Terms (and your right to use the Site) at any time and for any reason, without prior notice
No agency, partnership, joint venture, employment or franchisor-franchisee relationship is intended or created between you and us by the Terms.
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including acts of God, governmental actions, including any government imposed shutdown or closure, a change in applicable law, riots, vandalism, strikes, lockouts or other labour difficulty, war or national emergency, pandemic, epidemic, quarantine or other widespread or serious threat to human health (including an outbreak or recurrence), acts of terrorism, fire, explosion, flood or other natural disaster, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network and failure or shortage of power supplies or other essential utility.
All terms of an offer must be met.
Offers are valid only for the period specified and will end at 11:59am AET on the end date, unless stated otherwise in the offer terms. Orders placed on days with free shipping offers are not eligible for our 2pm same day dispatch guarantee.
Items on sale during a MECCA pre-sale offer will be subject to an order quantity limit per customer, per order, which we may determine or amend (in our absolute discretion) at any time.
Please note offer periods are subject to product availability and will terminate early if stocks run out.
We reserve the right to vary, withdraw or cancel offers for any reason at any time.
Any failure to enforce any of our rights does not constitute a waiver of those rights.
Any part of the Terms that is illegal, void or unenforceable may be severed, and the remainder will continue in force.
From time to time, our brands refresh their products and the ingredients they use may change
slightly. We always aim to update our digital platforms with any changes as soon as we can, but you’re best to check
the product packaging for the most up-to-date ingredient list. If you’re shopping online and want to double check an
ingredient, our customer care team are happy to help at email@example.com
If you have any questions regarding these Terms and Conditions, please Contact Us.